1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United states, UK, Australian, Canada, France, Spain, Italy, Germany & Netherlands only. Any shipments outside of the aforementioned locations are not available at this time.
3. Delivery Time
Delivery time will depend on the product and the shipping destination. Most products on KOLCHA COMPANY's website will arrive in 4 to 28 days for [USA] or 12 to 35 days for [UK, AUSTRALIA, CANADA, FRANCE, SPAIN, ITALY, GERMANY, NETHERLANDS], once the order has been shipped. Date of delivery may also vary due to carrier shipping practices and method of delivery.
IMPORTANT: Individual products within your order may also be delivered in separate shipments. This is due to products being sourced from different manufacturers and warehouse locations and therefore products may arrive on different dates.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within  business days of the date of your order. Business days means Monday to Friday, except holidays. Please note we do not ship on [Sundays].
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
All Products on the KOLCHA Co. site are subject to [FREE] shipping over the specified spend minimum. However KOLCHA COMPANY reserves the right to cease the offer and charge shipping without notice. Any shipping costs charged are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.